Take a look first
We check how the system is set up, who has access and what needs attention. Any initial repairs are explained separately from regular care.
Maintenance & support
Keep things working, with someone to turn to.
Once your website or business tool is in use, someone needs to keep an eye on it. We can help with updates, backups and checks on the steps your team relies on. Together, we agree what needs looking after, how to report a problem and what the ongoing care will cost.
THOUGHTFUL SYSTEMS. PRACTICAL PEOPLE.
A practical approach
Care that matches the system you run.
Keep up with the regular jobs
We agree who handles updates and backups, and check the pages, forms and steps that matter. Where possible, we try changes in a test copy first.
Know how to get help
You’ll know how to report a problem, what your plan covers and when extra work needs a quote. We agree support hours and expected reply times together.
Ongoing help with your tools.
Keep things working well.
Regular checks, updates and people who can help when you need them.
- Check
- Update
- Help
What is included
Know what is included and how to use it.
A useful starting point: a website or business tool you need help looking after. We’ll agree exactly what is included with you.
- A review of the website or system
- Agreed updates and checks that things still work together
- A plan for backups and restoring information
- Checks on important pages, forms and tool connections
- Regular checks and reports as agreed in your plan
- A simple way to ask for help
- Notes about important changes
- A way to hand over to another provider if you choose
Before we begin
A few practical questions.
Can you look after a website someone else built?
We can take a look first. We’ll check access, hosting and the condition of the site, then explain whether any repairs are needed before regular care starts.
Does the plan include new features or a redesign?
Only if we have agreed to include them. Bigger changes and redesigns usually need their own quote so you know what to expect.
Can we contact you at any time?
We agree support hours, expected reply times and what to do about urgent problems before the plan starts. Support is not automatically available 24 hours a day.
Can you look after AI tools too?
Yes, for the systems we agree to cover. That could include checking sample answers, keeping source documents current, checking connections and reviewing AI use and costs. We agree which checks are included and who handles anything that needs attention.
One useful place to start
Let’s look at what needs looking after.
A website or business tool you need help looking after. We can talk it through and work out a next step together.